We build communities.
With passion!
12+
countries
we've worked in
100+
communities
built to date
300+
community
use cases
What you will get from us
Comprehensive services offering
Strategy
→ Platform Selection
→ Use case selection
→ Community Roadmap
→ Stakeholder Engagement
Creative (UI / UX)
→ UX Analysys and User flow
→ User Personas
→ Wireframing and Prototype
→ UI Design
→ Design System development
Community Management
→ Community Build
→ Platform Configuration
→ Use Case implementation
→ Communications
→ Launch Support
Analytics
and Post-launch
→ Community Health assessment
→ Process Alignment
→ Audit & Diagnosis
→ Engagement Survey
→ ROI Calculation
How we do this
Lead
At the heart of every successful community programme lies a clear direction and defined strategy.
Build
From strategy definition, through vendor and platform selection, into the implementation and measurement.
Grow
We can support you in assessing where to make further investments in growing your community.
Change
From the strategic to the tactical ensuring that your efforts to re-energise are effective and worthwhile.
Lead
At the heart of every successful community programme lies a clear direction and defined strategy.
We can lead and support you through the process of diagnosing current state, identifying goals and setting objectives, creating a decision matrix and a strategic community roadmap.
We also offer workshops to guide executive leadership in understanding the value in adopting new collaborative approaches and behaviours, from working out loud, to social engagement.
Build
If you are looking to implement a new online community platform, we can partner with you from the outset, and accompany you in your journey. From strategy definition, through vendor and platform selection, into the implementation and measurement.
Our experience over more than 10 years of launching and growing 100’s of communities and use cases, combined with our Design Sprint approach means we can accelerate the process, whilst providing expert guidance in organisational and process changes, instilling collaborative behaviours, and driving community engagement.
Grow
No community is truly alike, and in growing the value to be had and reaching the business potential of a community programme requires a significant understanding of many factors including an organisation’s context, culture, and the motivators of the community members themselves.
Whether you are looking to innovate with new channels of communication, increase adoption, improve collaborative effectiveness, or extend the reach of the community through new use case development, we can assist in the process.
Applying community best-practices and deploying techniques and initiatives, we can support you in assessing where to make further investments in growing your community.
Assessing and understanding, empathising with community members – and stakeholders! – and learning what is working, and what’s not. But then doing something about it.
Change
For many reasons, we come across existing, often well-established communities that need a refresh or significant course corrections.
There can be many factors, external ones such as shifts in the market, or changes in the company’s strategic direction, or as a result of internal change such new leadership or career progression within the community management team, to constraints imposed through platform vendors or an underlying technology migration.
Be it a full re-launch, a fresh design or new branding we are able to support you in re-invigorating your community, from the strategic to the tactical, and ensure that your efforts to re-energise are effective and worthwhile.